BOOKING AND CANCELLATIONS POLICIES
To ensure effective exercise prescription and injury prevention, you can book a maximum of one Reformer Pilates class per day.
We know life gets in the way of life sometimes and are happy for you to modify your class or appointment booking at any time up until 24 hours beforehand. If you cancel within the cancellation policy, the session purchased will be added back to your account for future use.
Cancellations made less than 24 hours prior will be charged the full cost.
For those on unlimited class memberships; no shows or late cancellations will incur an additional $10 no-show fee that is automatically transacted.
Although we make a point to be flexible in case of emergency we do have this company policy to ensure we can continue offering the services and pricing options we do.
Cancellations must be made via your mindbody login or by phone. We do not accept cancelations by email, text, Instagram or facebook messenger.
To suspend or cancel memberships please email firstname.lastname@example.org at least seven (7) days prior to your time away to allow time for administration.
Studio Rubix may cancel a class, in which you will be notified if you are booked into it and credited your session.
Once you’ve received the booking confirmation via email, you have accepted these conditions. Please ensure you have enabled the email notifications on your mindbody settings.
Some classes book out so we recommend booking in advance to avoid disappointment. We allow all of our clients to opt to be booked unpaid in advance, however if this service is dishonoured due to repeated cancellations we have the right to cancel it.
PRICING & PAYMENT
All services must be pre-paid or at time of appointment, unless by prior arrangement.
Purchases are valid for 12 months from the date of first use or booking unless otherwise stipulated.
Purchases are non-refundable and non-transferable.
Class fees may be increased and class schedules may be altered by Studio Rubix at any time, in which case 14 days’ notice will be given.
Intro class is for new clients to Studio Rubix– strictly 1 Intro class per person and has an expiry of 28 days.
New Client 3x Concession is for new clients to Reformer Pilates– strictly 1 concession per person and has an expiry of 28 days and will activate from your first class booking, not purchase date. You have 60 days to activate your NEW client 3x pass from the date of purchase.
Concessions are valid for 12 months from first booking. We do allow price sharing with family members on these concessions.
Weekly and monthly memberships are only eight weeks initial commitment, pauses or cancels are available after the first eight weeks. First Suspension Free. $10 Suspension Fee Thereafter. No sign-up fees. No price sharing available on memberships.
All memberships are activated as a week-to-week contract and automatically renew on the same day every week.
All sales are final, purchases are non-refundable, exchangeable or transferable. No extensions are available except in special circumstances.
Studio Rubix may, from time to time, vary its prices to take account of, amongst other things, any change in the cost of providing the goods and services, by providing prior written notice to you. Any changes to the prices will take effect from the date specified in the notice.
If payment is made by direct debit, then you authorise Studio Rubix or their direct debit provider to debit the relevant amount from your nominated bank account.
If the debit day falls on a day that is not a business day, Studio Rubix may debit your account on the following business day.
You must ensure that you have sufficient funds in your nominated bank account at all times.
If your direct debit payment is dishonoured then Studio Rubix may contact you in writing in which case you will have 7 days to provide a valid reason for the default, or to remedy the default. If no action is taken in this time then Studio Rubix may terminate your membership without notice.
Studio Rubix will be entitled to pass on to you the amount that Studio Rubix’s direct debit provider charge it for your dishonoured payment(s). You may also be charged a fee by your financial institution. If you believe that there has been an error in debiting your account, you should contact Studio Rubix as soon as possible.
You must notify Studio Rubix of a change in your credit card details at least 48 hours prior to your next scheduled direct debit.
We require all clients to complete pre-screening questionnaires before participation. It is your responsibility to notify Studio Rubix if your medical situation changes along the course of your participation in our services.
By attending Studio Rubix you warrant that, to the best of your knowledge, you are in good physical health and have no existing, or have disclosed, medical conditions that would prevent you from participating in Studio Rubix’s services, or that would be aggravated by using the services.
We strongly recommending you consult a doctor or qualified health professional if you have any injuries or become aware of any health concerns that may impact on your participation in the services before commencing training at Studio Rubix.
If you have an injury or health concern you must notify Studio Rubix before commencing any training at the Studio.
It is your responsibility not to use any equipment or undertake any exercise that you suspect may adversely affect any medical condition you have or as per the advice of your healthcare professional.
Studio Rubix staff may take and keep on your file detailed notes of your sessions.
- We strongly advise you tell one of our trainers when you find out you are pregnant and arrange for a time to discuss the above.
- Remind us when you approach each new trimester so we can enforce the changes needed and again discuss these with you.
- Inform us of any health issues or injuries you may have or any apprehension with regards to your exercise in our studio.
Studio Rubix has a functioning Health and Safety policy and we make every effort to minimise and eliminate any risk of injury or harm.
You accept that your use of the facilities at Studio Rubix is at your own risk and you acknowledge that the use of the facilities may involve risk or injury whether caused by you or another party. By accepting these Terms and Conditions you agree that Studio Rubix will not be liable for any personal injury suffered on studio premises, or from using our facilities or equipment, unless due to the gross negligence of Studio Rubix.
Studio Rubix staff are not health practitioners. You should obtain medical advice prior to participating in services where appropriate.
Studio Rubix provides cubby holes and baskets for the storage of personal belongings. You accept that Studio Rubix is in no way responsible for the safekeeping of your personal belongings while you attend appointments/classes. Studio Rubix does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Studio Rubix staff member.
Personal Belongings: Studio Rubix provides cubby holes and baskets for the storage of personal belongings. I agree that Studio Rubix is in no way responsible for the safekeeping of my personal belongings while I attend appointments/classes. Studio Rubix does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Studio Rubix staff member.
I understand that classes/PT sessions may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or unlikely, death. I understand I am expected to follow the trainer’s instruction with regard to my exercise. Studio Rubix will not be responsible or liable for any injuries to me resulting from my participation.
- Contact details (e.g., name, address, email, telephone number, which may include third party emergency contact information),
- Personal details (e.g., date of birth, education, nationality),
- Financial and transaction data (e.g., purchase history, account information, shipping and billing information, etc.),
- Other MINDBODY Services related data (e.g., customer requests, statistics, etc.),
- Location data with your permission (e.g. geolocation data sent via a mobile device)
- the name of the domain from which you access the internet;
- the date and time you access our sites;
- the internet address of the website from which you linked directly to our sites.
You may review, change or delete personal information related to your use of our websites. To access your information, simply sign into your Mindbody account. If you would like to know what information we hold about you please contact us. If you discover that there is an error or information is missing, please update your details online by signing into Mindbody profile and editing the relevant details.
Also, we make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
Your “personal information” will only be used by Studio Rubix or our direct debit provider to provide you with the services contemplated by the Direct Debit Request or these Terms. Studio Rubix will only disclose such information to third parties to the extent specifically required by law.
You must not photograph or record other users in Studio Rubix without their consent.
Studio Rubix’s will obtain written consent for the use of your image in any promotional materials, including on Studio Rubix’s social media accounts.
Studio Rubix’s will obtain written consent, where there is an appropriate reason for doing so, to provide information to your health professional e.g. GP or Physio.
Studio Rubix reserves the right to report to the appropriate authorities any situations where you are considered to be at risk of self-harm, or of harming others. Studio Rubix staff are also under an obligation to report to police any information received from you about the commission of a criminal act.